Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility Criteria
To be eligible for a return, your item must be in the same condition that you received it:
- Unused and uninstalled (free of mounting scratches, thread wear, or tool marks).
- In its original packaging with all included keys, cams, and hardware accessories.
- Accompanied by your receipt or proof of purchase.
(Note: Items sent back to us without first requesting a return will not be accepted.)
How to Start a Return
- Contact us using our Contact Us form.
- Include your Full Name, Order Number, and the reason for the return.
- If your return is accepted, we will send you shipping instructions and return address details.
Return Shipping Fees: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect, damage, or an error on our part.
Damages & Incorrect Items
Please inspect your order upon receipt. If your item is defective, damaged in transit, or if you received the wrong lock or size, contact us immediately via the Contact Us form so we can evaluate the issue and make it right immediately.
Exchanges
The fastest way to ensure you get what you need (e.g., swapping a 5/8" lock for a 1" lock) is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take 3–5 business days for your bank or credit card company to process and post the refund to your account.